Shipping policy
Shipping Policy
Last updated: August 10, 2026
Thank you for shopping with STEPHIECATHY.
This Shipping Policy explains how orders placed through stephiebags.com are processed, shipped, and delivered.
The Site is operated by:
Stephiecathy LLC
Doing business as STEPHIECATHY
129 E 16th St
Leadville, Colorado 80461
United States
Email: support@stephiebags.com
Phone: +1 970-453-8080
Please review this Shipping Policy before placing your order.
1. Where We Ship
STEPHIECATHY ships within the United States and to eligible international destinations.
The countries and regions currently available for delivery are determined by the active shipping markets and shipping zones available on stephiebags.com.
To determine whether we currently ship to your location, enter your delivery address during checkout. If a shipping method is available for your address, your order can generally be shipped to that destination.
Shipping availability may vary depending on:
- Destination country or region
- Product
- Package size and weight
- Carrier availability
- Customs or regulatory restrictions
- Applicable trade or transportation restrictions
If no shipping method appears during checkout, we are currently unable to ship the order to that destination.
2. Order Processing Time
Orders are normally processed within 1–3 business days after your order is successfully placed and payment is authorized.
Business days are Monday through Friday, excluding U.S. federal holidays.
Order processing includes activities such as:
- Payment and fraud screening
- Order verification
- Preparing and packing your merchandise
- Creating shipping documentation
- Transferring the shipment to the carrier
Orders placed on weekends or holidays normally begin processing on the next business day.
Processing may occasionally take longer during periods of unusually high order volume, major promotions, holidays, payment verification, inventory issues, or other exceptional circumstances.
If a material delay affects your order, we will contact you using the email address or other contact information provided with your order.
3. United States Shipping
For eligible orders shipped within the United States, we currently offer:
Economy Shipping
Shipping cost: $6.00 USD
Free shipping: Orders of $10.00 USD or more
Estimated transit time: 5–8 business days
The 5–8 business day estimate is carrier transit time after your order has been processed and handed to the shipping carrier.
With our normal processing period of 1–3 business days, most U.S. Economy orders can generally be expected within approximately:
6–11 business days from the order date.
This is an estimate rather than a guaranteed delivery date unless we expressly state otherwise.
The actual estimated delivery date available for your specific order may also be displayed during checkout or in your shipping confirmation.
4. Free Shipping Within the United States
Eligible U.S. orders with a merchandise subtotal of $10.00 USD or more qualify for free Economy Shipping.
Eligibility for free shipping is calculated during checkout.
Unless otherwise stated, taxes, duties, gift cards, or other non-merchandise charges may not count toward a minimum purchase requirement.
If a promotional discount causes the qualifying merchandise value to fall below the applicable free-shipping threshold, the shipping charge displayed at checkout will apply.
The shipping amount shown on the final checkout page is the amount applicable to your order.
5. International Shipping
We ship to many international destinations.
Available shipping methods vary according to the customer's destination and may include:
DHL Express
- DHL Express Worldwide
FedEx
- FedEx International Connect Plus®
USPS
- First Class Package International
- Priority Mail International
- Priority Mail Express International
Not every carrier or shipping service is available for every country.
Available options will be displayed during checkout based on your delivery address.
For certain destinations, only DHL or FedEx services may be available.
6. International Shipping Rates
International shipping rates are generally calculated at checkout.
The amount you pay may depend on factors including:
- Destination
- Shipping service selected
- Package weight
- Package dimensions
- Carrier pricing
- Order contents
- Applicable shipping surcharges
The shipping cost displayed and accepted during checkout is the shipping charge applicable to your order unless an error occurs that must legally be corrected.
Carrier-calculated shipping rates and transit estimates can vary depending on the particular order and destination. Shopify supports carrier-calculated rates that obtain shipping costs and transit information from applicable carriers at checkout.
7. International Delivery Times
International delivery times vary by country and carrier.
When available, an estimated transit time will be displayed during checkout for the shipping method you select.
International delivery consists of:
Order processing time: normally 1–3 business days
Plus
Carrier transit time: the estimate displayed at checkout for your selected international shipping service.
Transit times are estimates and may be affected by customs clearance, destination-country procedures, carrier delays, weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.
Please use the delivery estimate displayed during checkout as the most relevant estimate for your specific destination and selected shipping service.
8. Customs, Duties, Taxes and Import Fees
International orders may be subject to:
- Customs duties
- Import taxes
- Value-added tax (VAT)
- Goods and services tax (GST)
- Brokerage fees
- Customs processing charges
- Other charges imposed by the destination country or carrier
For certain eligible DHL shipments, duties or taxes may be available for prepayment as part of the shipping or checkout process.
If duties, taxes, or import charges are shown and collected during checkout as prepaid charges, those amounts will be handled according to the terms displayed at checkout.
If applicable duties or taxes are not collected or shown as prepaid during checkout, the customer may be responsible for paying amounts imposed by the destination country's customs authorities, carrier, or other applicable authority upon or before delivery, except where applicable law provides otherwise.
We do not control tax rates, customs assessments, or government import charges.
Customers are responsible for providing accurate information required for customs clearance.
We will not intentionally declare merchandise at a false value or provide inaccurate customs information.
Shopify advises merchants selling internationally to clearly disclose that customs or import charges may apply when shipping across borders.
9. Customs Clearance
International shipments may be inspected or held by customs authorities.
Customs clearance times are determined by the destination country and are generally outside our direct control.
Customers may be contacted by the carrier or customs authority and asked to provide additional information or pay applicable charges before the package can be released.
Failure to provide required customs information or pay legally applicable charges may result in:
- Delivery delays
- Shipment being held
- Shipment being returned
- Other action taken by the applicable carrier or customs authority
If an international shipment is returned to us because customs requirements were not completed by the recipient, any refund will be handled according to our Return and Refund Policy and applicable law.
10. Shipping Confirmation and Tracking
When your order has shipped, we will generally send a shipping confirmation to the email address associated with your order.
Where tracking is provided by the applicable carrier, the shipping confirmation will include a tracking number or tracking link.
Tracking information may not update immediately after shipment.
It can take some time after the carrier receives a package before the first tracking scan appears.
For international shipments, tracking updates may also temporarily pause while the package is:
- In international transit
- Awaiting customs clearance
- Transferring between carriers
- Entering the destination country's delivery network
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
11. Delivery Estimates
All delivery dates and transit times displayed on our Site, at checkout, in shipping confirmations, or by a carrier are estimates unless expressly stated to be guaranteed.
Delivery times can be affected by circumstances including:
- Carrier delays
- Severe weather
- Natural disasters
- Customs inspections
- International border processing
- Transportation disruptions
- Public holidays
- Peak shipping periods
- Incorrect or incomplete addresses
- Security or fraud reviews
- Events beyond our reasonable control
We will nevertheless fulfill our legal obligations regarding timely shipment and delivery.
For U.S. internet orders, the FTC requires sellers to have a reasonable basis for advertised shipping times. If shipment cannot occur within the promised period, applicable rules can require the customer to be given a delay/cancellation option and, where required, a refund.
12. Shipping Delays
If we become aware that we cannot ship your order within the timeframe we represented, we will take appropriate action in accordance with applicable law.
This may include notifying you of:
- The delay
- A revised estimated shipping date
- Your available options
- Your right to cancel the affected order where applicable
If applicable law requires us to obtain your consent before delaying shipment, we will do so.
If an order must be cancelled because we are unable to ship it and applicable law requires a refund, the applicable payment will be refunded in accordance with legal requirements and our Return and Refund Policy.
Nothing in this Shipping Policy limits rights you may have under applicable consumer protection laws.
13. European Union and EEA Deliveries
Customers in the European Union or European Economic Area retain any mandatory delivery rights provided by applicable consumer law.
Where applicable EU consumer law requires delivery within an agreed period or, where no different delivery period was agreed, within the statutory period, those requirements apply.
EU consumer guidance currently provides that goods should generally be delivered within 30 days unless another delivery time has specifically been agreed. It also provides protections regarding non-delivery and damage while goods remain the trader's responsibility.
Nothing in this Shipping Policy is intended to waive or restrict those mandatory rights.
14. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Before submitting your order, please carefully verify:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State, province, or region
- Postal or ZIP code
- Country
- Telephone number where required
If you discover an address error after placing an order, contact us immediately at:
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to the carrier.
15. Address Changes After Shipment
Once a package has been handed to a carrier, we may be unable to change its delivery address.
Some carriers may provide their own delivery-management or redirection services.
Any carrier redirection is subject to:
- Carrier availability
- Carrier verification procedures
- Destination restrictions
- Applicable carrier fees
We cannot guarantee that a carrier will approve or successfully complete an address change.
16. Packages Returned Because of Address Problems
A shipment may be returned to us because of:
- Incorrect address
- Incomplete address
- Invalid postal code
- Unable to locate recipient
- Delivery attempts not completed
- Package not collected
- Customs requirements not completed
- Recipient refusal
If a package is returned to us, please contact support@stephiebags.com.
Depending on the circumstances, we may offer reshipment or a refund.
If the return resulted from information provided incorrectly by the customer or another matter for which we are not responsible, additional shipping costs actually incurred may be charged or deducted from a refund where permitted by applicable law.
This does not affect statutory rights where the failed delivery was our responsibility or the responsibility of a carrier for whom applicable law makes us responsible.
17. Refused Packages
If you no longer want your order, we recommend contacting us and following our Return and Refund Policy rather than refusing delivery.
Refusing a package may result in:
- Additional carrier charges
- Customs charges
- Return transportation charges
- Significant delays before the package is returned to us
A refused shipment will not automatically be treated as an approved return.
After a refused shipment is returned to us, any refund will be handled according to our Return and Refund Policy and applicable law.
Any deduction for actual costs will only be made where legally permitted.
18. Lost Packages
If your shipment has not arrived and tracking indicates that it may be lost, please contact us at:
Please provide your order number and any relevant tracking information.
We may investigate the shipment with DHL, FedEx, USPS, or the applicable carrier.
Depending on the circumstances and applicable law, an appropriate remedy may include:
- Replacement
- Reshipment
- Refund
- Another legally required remedy
Customers will not be required to surrender statutory rights because a carrier lost a shipment.
19. Packages Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors where appropriate
- With your building reception or mailroom
- Any safe location used by the carrier
You should then contact the applicable carrier or us as soon as reasonably possible.
You may contact us at:
We will review the delivery information and assist with an appropriate carrier investigation where reasonably possible.
Any legal responsibility for the shipment will be determined according to the circumstances and applicable law.
20. Damaged Shipments
Please inspect your order after delivery.
If a product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
- Your order number
- A description of the damage
- Photographs of the product where reasonably possible
- Photographs of the shipping packaging where reasonably possible
These materials can help us investigate damage with the carrier and process the appropriate remedy.
Customers retain all statutory rights regarding damaged, defective, or non-conforming goods.
Additional information is available in our Return and Refund Policy.
21. Missing or Incorrect Items
If your package arrives but:
- An item is missing
- You received the wrong item
- You received the wrong quantity
please contact:
Include your order number and a description of the issue.
We will review the order and provide an appropriate remedy, such as sending the correct or missing merchandise or issuing a refund where appropriate.
22. Multiple or Split Shipments
In some circumstances, products from the same order may be shipped separately.
If an order is divided into multiple shipments, you may receive more than one:
- Shipping confirmation
- Tracking number
- Delivery date
- Package
A partial delivery does not necessarily mean that items are missing.
Please review your shipment confirmation and tracking information before contacting us about a missing product.
23. Carrier Selection
The shipping methods displayed during checkout depend on your delivery address and the services available for your destination.
Available carriers may include:
DHL
FedEx
USPS
We reserve the right to use a comparable carrier or service when reasonably necessary for fulfillment, provided doing so does not materially reduce the shipping service purchased by the customer or violate applicable law.
24. PO Boxes and Restricted Addresses
The ability to deliver to:
- PO Boxes
- Military addresses
- Remote areas
- Islands or territories
- Parcel lockers
- Other special address types
depends on the carrier and shipping service available for the destination.
If our checkout accepts the address and displays an eligible shipping option, you may place the order using that option.
If a particular carrier cannot service the address, an alternative available option may need to be selected.
25. Shipping Restrictions
We may be unable to ship certain orders because of:
- Carrier restrictions
- Customs restrictions
- Import regulations
- Trade sanctions
- Legal restrictions
- Transportation restrictions
- Safety requirements
- Service availability
If we are unable to legally or practically fulfill an order after it has been placed, we will notify the customer and issue any refund required by applicable law.
26. Order Changes and Cancellations
If you need to change or cancel an order, contact:
as soon as possible.
We will make reasonable efforts to accommodate your request before shipment.
However, once an order has entered fulfillment or has been shipped, we may be unable to cancel or modify it.
If the package has already shipped, you may be able to return it after delivery according to our Return and Refund Policy and any statutory rights applicable to you.
27. Shipping Charges and Refunds
Whether original shipping charges are refundable depends on:
- The reason for the return
- The shipping method used
- Applicable consumer law
- Our Return and Refund Policy
For ordinary voluntary returns, original shipping charges are generally non-refundable.
If the merchandise is defective, damaged, incorrect, or applicable law otherwise requires shipping charges to be refunded, we will provide the required reimbursement.
Please review our Return and Refund Policy for complete return and refund terms.
28. Responsibility During Transit
We use third-party shipping carriers to transport customer orders.
However, the use of a third-party carrier does not remove any responsibility that applicable consumer protection law places on Stephiecathy LLC as the seller.
Risk of loss or damage will pass to the customer at the time required by applicable law.
If applicable consumer law provides that risk remains with us until the goods are delivered to you or a person designated by you, that legal requirement will apply.
29. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Shipping services
- Carrier availability
- Shipping rates
- Delivery locations
- Our fulfillment practices
- Applicable laws or regulations
The current version will be posted on stephiebags.com, together with the date it was last updated.
Changes will generally apply prospectively and will not unlawfully alter shipping terms already agreed for an accepted order.
30. Contact Us
If you have questions regarding shipping, delivery, tracking, customs, or an existing order, please contact us:
STEPHIECATHY
Operated by Stephiecathy LLC
Address:
129 E 16th St
Leadville, Colorado 80461
United States
Email: support@stephiebags.com
Phone: +1 970-453-8080
Website: stephiebags.com